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Frequently Asked Questions

As always, if you can not find the answer you need call us or send us an email!

Common questions about both Trucklaws II and TruckClaws Commercial

TruckClaws General Questions

TruckClaws are effective in most conditions including mud, snow, ice and sand. Every scenario is different but we are available by phone and email to help you get the most out of your TruckClaws!  There are lots of tips and tricks that are featured in our blog to get the most use out of your TruckClaws. Here are a few quick tips: When dealing with fine grain dry sand, pouring water in front of the tires can help the traction cleats grab better to get your initial forward momentum. When dealing with a steep hill in slick conditions, having multiple traction cleats on each tire will give better performance. When dealing with loose gravel, trying tossing a few small sticks or even straw  in front of your tires to help the traction cleat grab. If buried deep in mud to the point where your truck frame is on high center, try laying a log or stump adjacent to your wheel and use our extender bars to lift you out. 

Yes. Trucks can still get stuck after chains have been installed. TruckClaws Commercial can be installed over your tire chains after you are stuck so that your truck can move to a location where the chains are functional again.
Yes, you just curl the strap up to thread it through the hole in the rim, then pull it through and it will work the same as the larger holes.

In most cases one kit is enough. Our kits typically include two traction claws where one on each drive tire, are installed. In severe conditions, four traction claws, two on each drive tire, are installed. Purchase as many kits as you like. We also sell a TruckClaws II Offroad kit that includes 4 traction claws and 6 ratchets and 6 straps for frequent users. 

No. Traction claws should be installed on both left and right drive tires.

No. TruckClaws should only be used to get your truck unstuck. After your truck is unstuck, stop and remove them immediately.
Yes. Unlike tire chains, TruckClaws can be installed after the vehicle is stuck.

When you first receive your TruckClaws you should read the install directions thoroughly and perform a dry run to make sure you have the proper wheel clearance. After that you should be able to install TruckClaws  in less than 60 seconds per traction claw.

No you should always avoid installing your TruckClaws strap on or next to the valve stem as this could result in snapping it off. In some rare cases a truck might only have an opening on the rim where a tire air valve is located, in this scenario you must contact us to see if we can design a custom solution for you to protect that valve stem.

A lot of time and expense has gone into developing and manufacturing Truckclaws to work effectively in mud, sand, snow, and Ice. TruckClaws use high-quality metal materials designed to be reused again and again.

 

Many of our competitors use rubber or plastic and their solutions are often thrown away after one use. All TruckClaws products are made of solid high-quality steel and aircraft-grade aluminum that is laser-cut for precise dimensions. They are finished by hand, assembled, and inspected for quality control in our Virginia based manufacturing plant. When used properly, Truckclaws can last a lifetime and with one avoided tow it will pay for itself.

 

Our commercial clients that purchase our kits in large quantities know first-hand the positive impact our product has on their bottom line. The cost of tows and missed delivery deadlines is significantly reduced by having a TruckClaws kit in every one of their drivers’ trucks.

No! First of all, while the shape of our traction Claws might look similar to a C-Channel they are very different in design (see image below). Trying to make homemade versions of TruckClaws is dangerous and will not yield the same results. It took years of testing and designing to get our Traction Aid Devices to achieve the level of performance they are capable of today. Our product is manufactured and designed for a specific purpose, and no DIY version will produce the same results.

Common questions about our light truck recovery kits

TruckClaws II for Light Trucks

Yes, you can use them on any vehicle as long as you have the clearance needed at the fender (2.5 inches or 6.35cm) for the traction cleat , and room to insert the strap if there is a brake caliper . Also, you need a space in your rim for the strap to be inserted, if you have small holes in your rims the strap may be curled to thread the strap through. Many clients have reported using TruckClaws II successfully on tractors, side by sides, off-road ATVs, RVs, and Buses.

Yes! In fact, in some scenarios more than one set might be needed. Like climbing a very steep muddy or snowy hill, or trying to pull another vehicle out of a ditch. More sets installed mean more traction. We recommend installing multiple sets on the same drive wheels so you get more grabs per rotation.

We have sold thousands of TruckClaws II kits and have not had any customers contact us to say they have broken an axle using our product. We have never broken an axle while testing on our trucks either. If anyone ever breaks an axle while using TruckClaws, they will probably need to be doing something that would have broken it without them! If you use TruckClaws safely, according to the instructions, along with some common sense, your vehicle will be fine. Even tow truck drivers use our product for their clients!
The very reason TruckClaws were invented was to get a 4×4 pickup unstuck! TruckClaws are designed to add traction to whatever level of traction you already have and they are a fantastic tool for even 4×4 vehicles. Remember, even a bull-dozer can get stuck. TruckClaws are the ultimate traction aid because they can be installed after you get stuck.

No, they will not if used properly and according to the instructions. We include plastic rim-savers for low profile tires, but on most tires, the ratchet should be against the sidewall of your tire, not the rim. Some vehicle manufacturers use cheap plastic wheel covers or hubcaps on their wheels. In this scenario, plastic wheel covers should be removed before installing TruckClaws so no damage occurs when you tighten the ratchet strap. Rim Savers

Yes! TruckClaws users all over the world get excited when they see someone stuck because they get to use their TruckClaws and save the day! Just remember to follow all the necessary safety rules. If you find a large truck like a semi stuck in desperate need of help you can try to use TruckClaws II for light trucks to get them out if you do not have the commercial version. If you break a strap due to the extra weight contact us and we will issue a good samaritan replacement for you!

There are several ways of using TruckClaws II on a 4-wheel drive vehicle. In most cases, only one claw on each rear tire is needed; however, two claws on each rear tire can be installed to enhance traction to power your way out.

 

Another option is to install a claw on each of the four tires. If you find yourself installing TruckClaws on a wheel that turns with your steering wheel always make sure there is plenty of clearance and that you keep your steering wheel straight or you risk reducing your clearance and damaging your vehicle at your own risk. Extender bars should NOT be installed on your front wheels as turning the steering wheel reduces clearance and the extender bars are even more prone to this risk.

Common questions about our commercial truck kits

TruckClaws Commercial Trucks

Yes, you can use them on any large commercial truck as long as you have the clearances needed at the fender (2.5 inches or 6.35cm) for the traction cleat, and clearance for the strap. Also, you need a space in your rim for the strap to be inserted, if you have small holes in your rims the strap may be curled to thread the strap through. Many clients have reported using TruckClaws Commercial on large haulers, propane trucks, trash trucks, fire trucks, oil delivery trucks and commercial farm equipment.

Yes! In fact, in some scenarios more than one set might be needed. Like climbing a very steep muddy or snowy hill, or hauling a very large load. More sets installed mean more traction. We recommend installing multiple sets on the same drive wheels so you get more grabs per rotation. Every scenario is different, but with more sets of TruckClaws you have more options at your disposal.

TruckClaws Commercial can be used on Super Singles if you purchase our TruckClaws Commercial Super Single Straps Upgrade Kit. Simply replace the strap in your Commercial kit with these longer ones.

This strap is simply a guide strap to help you thread the primary strap through your wheels. It is optional and not necessary to use unless you are having trouble guiding your strap through the wheel.

We include plastic rim-savers that can be inserted into your ratchets for low profile tires that might cause you to install the ratchet right on the edge of the wheel rim. On most tires, the ratchet should be against the sidewall of your tire, not the rim. Some vehicle manufacturers use cheap plastic wheel covers or hubcaps on their wheels. In this scenario, plastic wheel covers should be removed before installing TruckClaws so no damage occurs when you tighten the ratchet strap.

Rim Savers

Yes. Trucks can still get stuck after chains have been installed. TruckClaws Commercial can be installed over your tire chains after you are stuck so that your truck can move to a location where the chains are functional again.

You must always install TruckClaws on your drive wheels. For most commercial vehicles these are your rear drive wheels. If you find yourself installing TruckClaws on a wheel that turns with your steering wheel always make sure there is plenty of clearance and that you keep your steering wheel straight or you risk reducing your clearance and damaging your vehicle at your own risk.

Common purchase queries answered

Orders and Shipping

It depends on the shipping option you selected and your location. Once your shipping label is printed you will receive an email with a tracking number. If you choose free shipping and are located in the USA you can expect it to ship USPS Ground which typically takes 5 business days. Priority and Priority Express paid shipping options are usually 3 and 2 days respectively.

You may create an account during checkout or by visiting the My Account page linked to on the main menu or here: https://truckclaws.com/my-account

If you already made your purchase and need to change your shipping address after the fact you must contact us immediately with your order number and order details to change the address before it leaves our fulfillment center. If it has already left we will do our best to reroute but this can not be guaranteed. Always double-check your information before completing your purchase!

When your order ships you will receive an email with a tracking number and link to track your package.

We do not store your credit card information. If you select any save my credit card for future purchases options the card information will be saved on Stripe servers and protected under their security infrastructure.

We do ship globally however we recommend first looking for a TruckClaws dealer in your country. If you need assistance with this please contact us we will be happy to assist. This can save you a lot of money on shipping expenses. Purchasing from this website with shipping to an international address may incur taxes and duties in your jurisdiction when you arrive to pickup the item which we will not be liable for.

When purchasing multiple kits especially when selecting Free Shipping we will do so in the most economical way we can. TruckClaws kits can weigh anywhere from 10-15lbs each. This sometimes means sending each kit in a separate package for larger orders. In the event we do so, you will receive a tracking number and an itemized description for each package. If you wish to have all kits in one package please contact us prior to purchase so we can do our best to accommodate your shipping needs.

If you need to swap an item

Returns and Exchanges

We offer a 30-day money back guarantee on all purchases. When we receive your product back we issue a full refund. If the product received is damaged or missing items we reserve the right to issue a partial refund instead. We offer a 1 year warranty from date of purchase as well. If the product fails despite being used properly within 1 year of purchase we will replace any defective parts free of charge. Gross negligence or misuse of the product such as driving on for prolonged periods of time null and void your warranty.

If you receive the wrong item please notify us immediately! We correct any issues related to your order as swiftly as possible. Please email us at orders@truckclaws.com or give us a call.

All orders are checked by our Quality Assurance team prior to being sent. If your order arrives damaged it mostly occured during transit. If this occurs please send photos to orders@truckclaws.com along with your order number so we can rectify the situation.

All returns should be sent to our fulfillment center to the following address: TruckClaws 10363 Piper Lane, Manassas, Virginia 20110. Please include your RMA number or original order number to expedite your return or exchange. 

Please email us at orders@truckclaws.com or give us a call at +1 844 362 5297 .

Please contact us immediately with your order number and order details to change the address before it leaves our fulfillment center. Always double-check your information before completing your purchase!

If you made a mistake on your order please reach out to us immediately so we can make the proper adjustment prior to it leaving the warehouse. Email us at orders@truckclaws.com or give us a call at +1 844 362 5297 .

Yes. If we have an order out of stock we will indicate this on the website and change the Add to Cart button to a Pre-Order Button.

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