Orders, shipping, returns and exchanges answers to the most common questions about buying from TruckClaws™.
It depends on the shipping option you selected and your location. Once your shipping label is printed you will receive an email with a tracking number. If you are located in the USA you can expect it to ship USPS Ground which typically takes 5 business days. Priority and Priority Express paid shipping options are usually 3 and 2 days respectively.
We offer a 30 day money back guarantee on all purchases. When we receive your product back we issue a full refund. If the product received is damaged or missing items we reserve the right to issue a partial refund instead. We offer a 1 year warranty from date of purchase as well. If the product fails despite being used properly within 1 year of purchase we will replace any defective parts free of charge. Gross negligence or misuse of the product such as driving on for prolonged periods of time null and void your warranty.
If you receive the wrong item please notify us immediately! We correct any issues related to your order as swiftly as possible. Please email us at orders@bqe.vux.mybluehost.me or give us a call.
All orders are checked by our Quality Assurance team prior to being sent. If your order arrives damaged it mostly occurred during transit. If this occurs please send photos to orders@bqe.vux.mybluehost.me along with your order number so we can rectify the situation.
All returns should be sent to our fulfillment center to the following address: TruckClaws 10363 Piper Lane, Manassas, Virginia 20110. Please include your RMA number or original order number to expedite your return or exchange.
Please email us at orders@bqe.vux.mybluehost.me or give us a call at +1 844 362 5297 .
Please contact us immediately with your order number and order details to change the address before it leaves our fulfillment center. Always double check your information before completing your purchase!
If you made a mistake on your order please reach out to us immediately so we can make the proper adjustment prior to it leaving the warehouse. Email us at orders@bqe.vux.mybluehost.me or give us a call at +1 844 362 5297 .
Yes. If we have an order out of stock we will indicate this on the website and change the Add to Cart button to a Pre-Order Button.