CALL US TOLL FREE: 1-844-362-5297

Frequently Asked Questions

If You don't see your question on here, please feel free to call or email us!

general questions

In which conditions are TruckClaws most effective?

TruckClaws are effective in most conditions including mud, snow, ice and sand. Every scenario is different but we are available by phone and email to help you get the most out of your TruckClaws! There are lots of tips and tricks that are featured in our blog to get the most use out of your TruckClaws. Here are a few quick tips: When dealing with fine grain dry sand, pouring water in front of the tires can help the claws grab better to get your initial forward momentum. When dealing with a steep hill in slick conditions, having multiple traction cleats on each tire will give better performance. When dealing with loose gravel, trying tossing a few small sticks or even straw in front of your tires to help the claw grab. If buried deep in mud to the point where your truck frame is on high center, try laying a log or stump adjacent to your wheel and use our extender bars to lift you out.

Do I need TruckClaws if I have tire chains or drop down chains?

Yes. Trucks can still get stuck after chains have been installed. TruckClaws Commercial can be installed over your tire chains after you are stuck so that your truck can move to a location where the chains are functional again.

Will TruckClaws work if I have the smaller holes in my rims?

Yes, you just curl the strap up to thread it through the hole in the rim, then pull it through and it will work the same as the larger holes.

How many TruckClaws kits do I need?

In most cases one kit is enough. Our kits typically include two traction claws where one on each drive tire, are installed. In severe conditions, four traction claws, two on each drive tire, are installed. Purchase as many kits as you like. We also sell a TruckClaws II Offroad kit that includes 4 traction claws and 6 ratchets and 6 straps for frequent users.

 

Can TruckClaws be installed on one tire only?

No. Traction claws should be installed on both left and right drive tires.

 

Can TruckClaws be used for continuous driving?

No, if you’re driving on asphalt, absolutely not. TruckClaws should only be used to get your truck unstuck. After your truck is unstuck, stop and remove them immediately.

In the case of getting out of a bog or sand: a differentiating factor between TruckClaws and other traction devices is not having to move traction boards in front of the tires continuously, which requires constant in and out of the vehicle. Under these conditions, TruckClaws can be left on until you are clear of the bog of sand and back onto a solid road or trail. Then the claws can be removed.

Can TruckClaws be installed after the vehicle is stuck?

Yes. Unlike tire chains, TruckClaws can be installed after the vehicle is stuck.

How long do TruckClaws take to install?

When you first receive your TruckClaws you should read the install directions thoroughly and perform a dry run to make sure you have the proper wheel clearance. After that you should be able to install TruckClaws in less than 60 seconds per traction claw.

 

Can I install a TruckClaws strap in a rim hole with a tire air valve stem.

No you should always avoid installing your TruckClaws strap on or next to the valve stem as this could result in snapping it off. In some rare cases a truck might only have an opening on the rim where a tire air valve is located, in this scenario you must contact us to see if we can design a custom solution for you to protect that valve stem.

How are TruckClaws Made?

A lot of time and expense has gone into developing and manufacturing Truckclaws to work effectively in mud, sand, snow, and Ice. TruckClaws use high-quality metal materials designed to be reused again and again.

Many of our competitors use rubber or plastic and their solutions are often thrown away after one use. All TruckClaws products are made of solid high-quality steel and aircraft-grade aluminum that is laser-cut for precise dimensions. They are finished by hand, assembled, and inspected for quality control in our Virginia based manufacturing plant. When used properly, Truckclaws can last a lifetime and with one avoided tow it will pay for itself.

Our commercial clients that purchase our kits in large quantities know first-hand the positive impact our product has on their bottom line. The cost of tows and missed delivery deadlines is significantly reduced by having a TruckClaws kit in every one of their drivers’ trucks.

TruckClaws II For Light Trucks

Can I use TruckClaws II on vehicles other than my Pickup or SUV?

Yes, you can use them on any vehicle as long as you have the clearance needed at the fender (2.5 inches or 6.35cm) for the traction cleat , and room to insert the strap if there is a brake caliper . Also, you need a space in your rim for the strap to be inserted, if you have small holes in your rims the strap may be curled to thread the strap through. Many clients have reported using TruckClaws II successfully on tractors, side by sides, off-road ATVs, RVs, and Buses.

 

CanI use more than one set of TruckClaws II at a time?

Yes! In fact, in some scenarios more than one set might be needed. Like climbing a very steep muddy or snowy hill, or trying to pull another vehicle out of a ditch. More sets installed mean more traction. We recommend installing multiple sets on the same drive wheels so you get more grabs per rotation.

 

Can I use TruckClaws II to help other stuck vehicles?

Yes! TruckClaws users all over the world get excited when they see someone stuck because they get to use their TruckClaws and save the day! Just remember to follow all the necessary safety rules. If you find a large truck like a semi stuck in desperate need of help you can try to use TruckClaws II for light trucks to get them out if you do not have the commercial version. If you break a strap due to the extra weight contact us and we will issue a good samaritan replacement for you!

How many TruckClaws II kits should be installed on a 4-wheel drive vehicle?

There are several ways of using TruckClaws II on a 4-wheel drive vehicle. In most cases, only one claw on each rear tire is needed; however, two claws on each rear tire can be installed to enhance traction to power your way out.

Another option is to install a claw on each of the four tires. If you find yourself installing TruckClaws on a wheel that turns with your steering wheel always make sure there is plenty of clearance and that you keep your steering wheel straight or you risk reducing your clearance and damaging your vehicle at your own risk. Extender bars should NOT be installed on your front wheels as turning the steering wheel reduces clearance and the extender bars are even more prone to this risk.

TruckClaws Commercial Kit Questions

How many TruckClaws II kits should be installed on a 4-wheel drive vehicle?

Yes, you can use them on any large commercial truck as long as you have the clearances needed at the fender (2.5 inches or 6.35cm) for the traction cleat, and clearance for the strap. Also, you need a space in your rim for the strap to be inserted, if you have small holes in your rims the strap may be curled to thread the strap through. Many clients have reported using TruckClaws Commercial on large haulers, propane trucks, trash trucks, fire trucks, oil delivery trucks and commercial farm equipment.

Can I use more than one set of TruckClaws Commercial at a time?

Yes! In fact, in some scenarios more than one set might be needed. Like climbing a very steep muddy or snowy hill, or hauling a very large load. More sets installed mean more traction. We recommend installing multiple sets on the same drive wheels so you get more grab per rotation. Every scenario is different, but with more sets of TruckClaws you have more options at your disposal.

Can TruckClaws be used on super singles?

TruckClaws Commercial can be used on Super Singles if you purchase our TruckClaws Commercial Super Single Straps Upgrade Kit. Simply replace the strap in your Commercial kit with these longer ones.

What is this small black strap that came with my commercial kit?

This strap is simply a guide strap to help you thread the primary strap through your wheels. It is optional and not necessary to use unless you are having trouble guiding your strap through the wheel.

What are these red plastic tabs that came with my kit?

We include plastic rim-savers that can be inserted into your ratchets for low profile tires that might cause you to install the ratchet right on the edge of the wheel rim. On most tires, the ratchet should be against the sidewall of your tire, not the rim. Some vehicle manufacturers use cheap plastic wheel covers or hubcaps on their wheels. In this scenario, plastic wheel covers should be removed before installing TruckClaws so no damage occurs when you tighten the ratchet strap.

 

Do I need TruckClaws if I have tire chains or drop down chains?

Yes. Trucks can still get stuck after chains have been installed. TruckClaws Commercial can be installed over your tire chains after you are stuck so that your truck can move to a location where the chains are functional again.

 

Which tires should I install TruckClaws on?

You must always install TruckClaws on your drive wheels. For most commercial vehicles these are your rear drive wheels. If you find yourself installing TruckClaws on a wheel that turns with your steering wheel always make sure there is plenty of clearance and that you keep your steering wheel straight or you risk reducing your clearance and damaging your vehicle at your own risk.

Orders and Shipping

How long does it take for me to receive my order?

It depends on the shipping option you selected and your location. Once your shipping label is printed you will receive an email with a tracking number. If you are located in the USA you can expect it to ship USPS Ground which typically takes 5 business days. Priority and Priority Express paid shipping options are usually 3 and 2 days respectively.

How do I create an account?

You may create an account during checkout or by visiting the My Account page linked to on the main menu or here: https://truckclaws.com/my-account

 

How do I change my shipping address?

If you already made your purchase and need to change your shipping address after the fact you must contact us immediately with your order number and order details to change the address before it leaves our fulfillment center. If it has already left we will do our best to reroute but this can not be guaranteed. Always double-check your information before completing your purchase!

 

How do I track the status of my order?

When your order ships you will receive an email with a tracking number and link to track your package.

Will you keep my credit card information on file?

We do not store your credit card information. If you select any save my credit card for future purchases options the card information will be saved on Stripe servers and protected under their security infrastructure.

 

Do you ship to my country?

We do ship globally however we recommend first looking for a TruckClaws dealer in your country. If you need assistance with this please contact us we will be happy to assist. This can save you a lot of money on shipping expenses. Purchasing from this website with shipping to an international address may incur taxes and duties in your jurisdiction when you arrive to pickup the item which we will not be liable for.

 

Will my items come in one package?

When purchasing multiple kits especially when selecting Free Shipping we will do so in the most economical way we can. TruckClaws kits can weigh anywhere from 10-15lbs each. This sometimes means sending each kit in a separate package for larger orders. In the event we do so, you will receive a tracking number and an itemized description for each package. If you wish to have all kits in one package please contact us prior to purchase so we can do our best to accommodate your shipping needs.

 

Returns and Exchanges

What is your return policy?

We offer a 30-day money back guarantee on all purchases. When we receive your product back we issue a full refund. If the product received is damaged or missing items we reserve the right to issue a partial refund instead. We offer a 1 year warranty from date of purchase as well. If the product fails despite being used properly within 1 year of purchase we will replace any defective parts free of charge. Gross negligence or misuse of the product such as driving on for prolonged periods of time null and void your warranty.

 

I received the wrong item

If you receive the wrong item please notify us immediately! We correct any issues related to your order as swiftly as possible. Please email us at [email protected] or give us a call.

My order arrived damaged

All orders are checked by our Quality Assurance team prior to being sent. If your order arrives damaged it mostly occured during transit. If this occurs please send photos to [email protected] along with your order number so we can rectify the situation.

 

Where should I mail my authorized return?

All returns should be sent to our fulfillment center to the following address: TruckClaws 10363 Piper Lane, Manassas, Virginia 20110. Please include your RMA number or original order number to expedite your return or exchange.

 

How do I receive customer support?

Please email us at [email protected] or give us a call at +1 844 362 5297 .

 

What do I do if I entered an incorrect shipping address?

Please contact us immediately with your order number and order details to change the address before it leaves our fulfillment center. Always double-check your information before completing your purchase!

Can I change or cancel an order after I’ve submitted it?

If you made a mistake on your order please reach out to us immediately so we can make the proper adjustment prior to it leaving the warehouse. Email us at [email protected] or give us a call at +1 844 362 5297 .

 

Can I pre-order an item that is sold out?

Yes. If we have an order out of stock we will indicate this on the website and change the Add to Cart button to a Pre-Order Button.

 

Scroll to Top